Refund policy
At MapYourDreams, our priority is your satisfaction. We want you to be completely satisfied with your purchase. If, for any reason, you are not satisfied, we are here to help.
Return or Exchange Process
To initiate a return or exchange, please contact us within 30 days of receiving your order. Your item must be unused and in the same condition as when you received it, including the original packaging.
Packaging Requirements
To ensure a successful return, please make sure the item is adequately packaged to prevent damage during transit. We are unable to refund damaged returns.
Shipping Costs
We are pleased to offer $0 return shipping on all returns and exchanges. We will cover the cost of the return shipping label, regardless of the reason for the return.
Contact Us to Initiate a Return
To request a return or exchange, please email us at info@MapYourDreams.com with your order number and reason for the return or exchange. We will promptly provide you with a pre-paid return shipping label and further instructions, including the return address.
Inspection and Refund Process
Once we receive your return, we will inspect the item to ensure it meets our return policy criteria. If all is well, we will process your refund or exchange within 3-4 business days. Refunds will be issued to the original payment method used for the purchase. Please allow a few business days for the refund to appear in your account.
Contact Us for Assistance
If you have any questions or concerns regarding our returns policy, please do not hesitate to contact us at info@MapYourDreams.com. We are here to assist you and ensure a smooth return or exchange process. Your satisfaction is our priority.
